Reply to a ticket

1
const response = await fetch("https://api.tamio.com/v2/agency/tickets/reply/create/{uuid}", {
2
  method: "POST",
3
  headers: {
4
    "Authorization": "Bearer YOUR_API_KEY",
5
    "Content-Type": "application/json"
6
  },
7
  body: JSON.stringify({
8
    "reply": "We have resolved your issue. Please check again."
9
  })
10
});
11
const data = await response.json();

1
require "uri"
2
require "net/http"
3
require "json"
4
5
url = URI("https://api.tamio.com/v2/agency/tickets/reply/create/{uuid}")
6
7
https = Net::HTTP.new(url.host, url.port)
8
https.use_ssl = true
9
10
request = Net::HTTP::Post.new(url)
11
request["Accept"] = "application/json"
12
request["Authorization"] = "Bearer YOUR_API_KEY"
13
request["Content-Type"] = "application/json"
14
request.body = {
15
  reply: "We have resolved your issue. Please check again."
16
}.to_json
17
18
response = https.request(request)
19
puts response.read_body

{
  "status": 200,
  "ticket": {
    "id": "550e8400-e29b-41d4-a716-446655440000",
    "object": "ticket",
    "title": "Payment processing issue",
    "is_open": true,
    "category": "Billing Issues",
    "subcategory": "Payment Failed",
    "teammate_id": "770e8400-e29b-41d4-a716-446655440000",
    "client": {
      "id": "660e8400-e29b-41d4-a716-446655440000",
      "name": "John Doe",
      "email": "[email protected]"
    },
    "language": "en",
    "created_at": 1700000000,
    "updated_at": 1700086400,
    "replies": [
      {
        "id": "880e8400-e29b-41d4-a716-446655440000",
        "text": "We have resolved your issue.",
        "is_client_reply": false,
        "created_at": 1700000000,
        "assets": [
          {
            "id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
            "object": "asset",
            "filename": "screenshot.png",
            "extension": "png",
            "filesize": 204800,
            "type": "image",
            "version": 1,
            "status": "ready",
            "alt_text": "Error screenshot",
            "width": 1920,
            "height": 1080,
            "public_url": "https://pub.ox31.com/assets/screenshot.png",
            "folder": null,
            "thumbnails": [],
            "created_at": 1700000000,
            "updated_at": 1700086400
          }
        ]
      }
    ]
  }
}