Assign Ticket

This API endpoint (POST) assigns a ticket to a teammate. If the request succeeds, it returns a Ticket Object﻿ otherwise, it will return an error. 

Permissions: clients.view
Webhook event: whitelabel-ticket-assigned﻿﻿
Query Parameters
id *
The id of the ticket.
Body Parameters
teammate_id string
The id of the teammate to assign the ticket to. If omitted then any teammates currently assigned to the ticket will be removed.
﻿
/
/v2/whitelabel/tickets/assign/:id
﻿
﻿

Resolve a Ticket

Retrieve Ticket

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/v2/whitelabel/tickets/assign/:id

Ruby

Curl

require "uri"
require "json"
require "net/http"

url = URI("https://api.tamio.com/v2/whitelabel/tickets/assign/8dc1869d-0a0b-4c78-b40c-5b25bfa337eb")

https = Net::HTTP.new(url.host, url.port)
https.use_ssl = true
request = Net::HTTP::Post.new(url)

request["Accept"] = "application/json"
request["Authorization"] = "Bearer your-token-here"

response = https.request(request)
puts response.read_body

require "uri"
require "json"
require "net/http"

url = URI("https://api.tamio.com/v2/whitelabel/tickets/assign/8dc1869d-0a0b-4c78-b40c-5b25bfa337eb")

https = Net::HTTP.new(url.host, url.port)
https.use_ssl = true
request = Net::HTTP::Post.new(url)

request["Accept"] = "application/json"
request["Authorization"] = "Bearer your-token-here"

response = https.request(request)
puts response.read_body

{
  "status": 200,
  "ticket": {
    "id": "8dc1869d-0a0b-4c78-b40c-5b25bfa337eb",
    "title": "Help with Account",
    "is_open": false,
    "object": "ticket",
    "created_at": 1671462259,
    "updated_at": 1671462259,
    "client": {
      "id": "3463a4ee-5eba-45cd-9ef9-3f3a0f64329e",
      "name": "James Doe",
      "email": "client.doe@plugnpaid.com"
    },
    "teammate_id": null,
    "replies": [
      {
        "id": "e6618a50-c0b6-49e9-8565-7b42e2027392",
        "text": "The client is having issues with the billing settings.",
        "is_client_reply": false,
        "created_at": 1671462260,
        "assets": null
      },
      {
        "id": "7dbc6406-3f5d-4c1e-b3d6-88cbc464c8d7",
        "text": "Thanks for contacting our support. An agent will be with you shortly.",
        "is_client_reply": false,
        "created_at": 1671462260,
        "assets": null
      }
    ],
    "category": "General Support",
    "subcategory": null,
    "language": "en"
  }
}

{
  "status": 200,
  "ticket": {
    "id": "8dc1869d-0a0b-4c78-b40c-5b25bfa337eb",
    "title": "Help with Account",
    "is_open": false,
    "object": "ticket",
    "created_at": 1671462259,
    "updated_at": 1671462259,
    "client": {
      "id": "3463a4ee-5eba-45cd-9ef9-3f3a0f64329e",
      "name": "James Doe",
      "email": "client.doe@plugnpaid.com"
    },
    "teammate_id": null,
    "replies": [
      {
        "id": "e6618a50-c0b6-49e9-8565-7b42e2027392",
        "text": "The client is having issues with the billing settings.",
        "is_client_reply": false,
        "created_at": 1671462260,
        "assets": null
      },
      {
        "id": "7dbc6406-3f5d-4c1e-b3d6-88cbc464c8d7",
        "text": "Thanks for contacting our support. An agent will be with you shortly.",
        "is_client_reply": false,
        "created_at": 1671462260,
        "assets": null
      }
    ],
    "category": "General Support",
    "subcategory": null,
    "language": "en"
  }
}