WhiteLabel API
Ticketing

Create Ticket Category

This API endpoint (POST) creates a ticket category. If the request succeeds, it returns a Ticket Category Object.

Body Parameters

title string * The title of the category.



auto_reply string Text that will be used as an automated response when a ticket is created for this category.



language string (Language code) * The language of the ticket.



teammate_id string The id of a teammate associated with this category. When provided, any tickets created will be automatically assigned to the teammate.



billing_plans array of strings An array of billing plans to associated with this category. When provided, only clients that have purchased any of the billing plans will be able to open a ticket in this category.



subcategory array of strings The titles of any subcategories that you want to associate with this category. When provided, clients can choose one of the subcategories when creating a ticket.