The Ticketing API provides comprehensive access to resources that are essential for managing your clients' support tickets efficiently and effectively. It acts as a vital link between your support staff and your clients, offering you the ability to assign tickets to specific team members, respond to queries, close out completed tickets, and even create new ones on behalf of your clients.

Tickets within the system are structured and classified by categories, such as Account Inquiries and Technical Support. This categorization not only streamlines ticket management but also facilitates quicker resolution by directing tickets to the appropriate support staff. Categories can be linked with specific teammates, facilitating a direct line of communication and responsibility. This function can significantly reduce response times and promote a more personalized customer support experience.

In addition, build-in automated replies, provide instant acknowledgement to your clients and assuring them that their concerns are being attended to. What's more, you can set up category access based on a client's billing plan. This feature allows for tailoring support services according to your business model or a customer's subscription level, offering you an additional layer of customization and control over your customer support system.

There are three webhook notification events associated with the Ticketing API.

You can see examples of notification events 

Improve support ticket management with the Ticketing API. Assign, respond, and close tickets effortlessly while streamlining operations through categorization. Automated replies and webhook events ensure instant client acknowledgments and notifications ab

List Clients

Ticketing

Ticket Object

Tamio API

Welcome to the Tamio API

Customer Object

Bulk Create

Create Customer

Retrieve Customer

Update Customer

Send Email

Add To List

Remove from List

Delete Customer

Bulk Add To Mailing List

Bulk Assign to Teammate

Bulk Send Email

Bulk Delete

List All Customers

Customers

Address Object

Create Address

Update Address

Delete Address

Addresses

Lead Object

Create Lead

Update Lead

Retrieve Lead

Upgrade Leads

Update Status

Update Priority

Assign to Teammate

Delete Lead

List All Leads

Leads

Subscription Object

Pause Subscription

Resume Subscription

Update Subscription

Retrieve Subscription

Create Discount

Remove Discount

Extend Trial

Remove VAT

End Trial

Cancel Subscription

Delete Subscription

Bulk Delete Subscriptions

List All Subscriptions

Retrieve Upgrades

Addon Object

Create Addon

Remove Addon

List Addons

Subscriptions

Teammate Object

Create Teammate

Update Teammate

Retrieve Teammate

Delete Teammate

List All Teammates

Teammates

Create Ticket

Reply to Ticket

Close a Ticket

Assign Ticket

Retrieve Ticket

Delete Ticket

List All Tickets

Operations API

Product Object

Create Physical Product

Create Service

Create Digital Product

Create Billing Plan

Retrieve Product

Update Product

Bulk Update

Power Editor

Delete Product

List All Products

Products

Category Object

Create Category

Retrieve Category

Update Category

Attach Products

Detach Products

Delete Category

List all Categories

Shipping Object

Create Shipping

Retrieve Shipping

Update Shipping

Duplicate Shipping

Delete Shipping

List All Shippings

Shippings

Warehouse Object

Create Warehouse

Retrieve Warehouse

Update Warehouse

Duplicate Warehouse

Delete Warehouse

List All Warehouses

Warehouses

Inventory API

Invoice Object

Mark Paid

Cancel Invoice

Mark Shipped

Refund Invoice

Retrieve Invoice

Delete Invoice

Bulk Delete Invoices

Affiliate Commission

List All Invoices

Upcoming Subscription Invoice

Invoices

Tax Object

Create Product Tax

Create Shipping Tax

Update Tax

Update Shipping Tax

Duplicate Tax

Retrieve Tax

Delete Tax

List All Taxes

Taxes

Exchange Rate Object

Convert Amount

List All Rates

Exchange Rates

Instalment Plan Object

Create Instalment Plan

Update Instalment Plan

Retrieve Instalment Plan

Delete Instalment Plan

List All Instalment Plans

Instalment Plans

Accounting API

Discount Object

Create Product Discount

Create Customer Discount

Update Customer Discount (cloned)

Update Product Discount

Retrieve Discount

Duplicate Discount

Delete Discount

List All Discounts

Discounts

Asset Object

Create Asset

Complete Upload

Retrieve Asset

Move Asset

Make Public

Update Alt Text

Rename Asset

Copy Asset

Create Folder

Download Asset

Delete Asset

Bulk Move

List All Assets

Assets

Review Object

List All Reviews

Reviews

Marketing API

Transaction Object

Create Transaction

Estimate Transaction

Validate Coupons

Abandon Transaction

Javascript SDK

Transactions API

Billing Plan Object

Retrieve Billing Plan

Update Billing Plan

Delete Billing Plan

Billing Plans

Client Object

Create Client

Update Client

Offer Trial

Make Live

Retrieve Client

Delete Client

Clients

Resolve a Ticket

Ticket Category Object

Create Ticket Category

WhiteLabel API