Ticketing

The Ticketing API provides comprehensive access to resources that are essential for managing your clients' support tickets efficiently and effectively. It acts as a vital link between your support staff and your clients, offering you the ability to assign tickets to specific team members, respond to queries, close out completed tickets, and even create new ones on behalf of your clients.

Tickets within the system are structured and classified by categories, such as Account Inquiries and Technical Support. This categorization not only streamlines ticket management but also facilitates quicker resolution by directing tickets to the appropriate support staff. Categories can be linked with specific teammates, facilitating a direct line of communication and responsibility. This function can significantly reduce response times and promote a more personalized customer support experience.

In addition, build-in automated replies, provide instant acknowledgement to your clients and assuring them that their concerns are being attended to. What's more, you can set up category access based on a client's billing plan. This feature allows for tailoring support services according to your business model or a customer's subscription level, offering you an additional layer of customization and control over your customer support system.

There are three webhook notification events associated with the Ticketing API.

You can see examples of notification events here: