Ticket Object

attributes id string a unique identifier for the ticket object string the value is always ticket title string the title of the ticket is open boolean shows whether the ticket is currently open created at timestamp the date the ticket was created updated at timestamp the date the ticket was updated teammate id string the id of the teammate handling this ticket category string the title of the ticket category such as account inquiries subcategory string the title of the subcategory associated with the ticket language string ( appendix docid\ kfbmx4q3dxjtduqf75yx1 ) the language of the ticket client object an object containing details about the client "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "doe\@example com" } replies array of objects the replies associated with the ticket "replies" \[ { "id" "e6618a50 c0b6 49e9 8565 7b42e2027392", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671462260, "assets" \[ "7dbc6406 3f5d 4c1e b3d6 88cbc464c8d7" ] }, { "id" "7dbc6406 3f5d 4c1e b3d6 88cbc464c8d7", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671462260, "assets" null } ] { "id" "8dc1869d 0a0b 4c78 b40c 5b25bfa337eb", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671462259, "updated at" 1671462259, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "e6618a50 c0b6 49e9 8565 7b42e2027392", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671462260, "assets" null }, { "id" "7dbc6406 3f5d 4c1e b3d6 88cbc464c8d7", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671462260, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" }