WhiteLabel API
Ticketing

Ticket Object

Attributes

id string A unique identifier for the ticket.



object string The value is always ticket.



title string The title of the ticket.



is_open boolean Shows whether the ticket is currently open.



created_at timestamp The date the ticket was created.



updated_at timestamp The date the ticket was updated.



teammate_id string The id of the teammate handling this ticket.



category string The title of the ticket category such as Account Inquiries.



subcategory string The title of the subcategory associated with the ticket.



language string (Language code) The language of the ticket.



client object An object containing details about the client.

JSON



replies array of objects The replies associated with the ticket.

JSON