Operations API

Ticketing

The Ticketing API provides comprehensive access to resources that are essential for managing your customers' support tickets efficiently and effectively. It acts as a vital link between your support staff and your customers, offering you the ability to assign tickets to specific team members, respond to queries, close out completed tickets, and even create new ones on behalf of your customers.
API Endpoints
Description
Method
URL
﻿Create Ticket﻿﻿
﻿POST﻿
/v2/merchant-ticketing/create
﻿Retrieve Ticket﻿﻿
﻿GET﻿
/v2/merchant-ticketing/retrieve/:id
﻿Delete Ticket﻿﻿
﻿DELETE﻿
/v2/merchant-ticketing/:id
﻿List All Tickets﻿﻿
﻿GET﻿
/v2/merchant-ticketing/list
﻿Reply to Ticket﻿﻿
﻿POST﻿
/v2/merchant-ticketing/add-reply/:id
﻿Close a Ticket﻿﻿
﻿POST﻿
/v2/merchant-ticketing/mark-closed/:id
﻿Assign Ticket﻿﻿
﻿POST﻿
/v2/merchant-ticketing/assign/:id
﻿

Description	Method	URL
Create Ticket	POST	/v2/merchant-ticketing/create
Retrieve Ticket	GET	/v2/merchant-ticketing/retrieve/:id
Delete Ticket	DELETE	/v2/merchant-ticketing/:id
List All Tickets	GET	/v2/merchant-ticketing/list
Reply to Ticket	POST	/v2/merchant-ticketing/add-reply/:id
Close a Ticket	POST	/v2/merchant-ticketing/mark-closed/:id
Assign Ticket	POST	/v2/merchant-ticketing/assign/:id

List All Teammates

Ticket Object