Ticketing Events (Merchant)

event description ticket created triggers when a ticket is created by a customer ticket updated triggers when a new reply has been added to a ticket by the customer or the agent ticket assigned triggers when a ticket gets reassigned to another agent ticket resolved triggers when a ticket gets resolved by the customer or the agent ticket created { "event id" "whev 3m6449nwcz8dqdyg", "event type" "ticket created", "api version" 2, "object" "event", "data" { "ticket" { "id" "6a9037eb ac47 4fd8 841f 81ea3da72e97", "title" "i require support", "is open" false, "object" "ticket", "created at" 1674742110, "updated at" 1674742995, "customer" { "id" "a38f68fb 23f8 409d 93d4 86386a0e6441", "name" "john", "email" "john\@tamio com" }, "teammate id" null, "replies" \[ { "id" "6eb89ace a01e 4f31 899c 1577fc82e7b0", "text" "hey there i need support", "is customer reply" true, "created at" 1674741746 } ], "domain id" "69a9049e 044f 4d55 8164 2200a0bbc8fd", "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } ticket updated { "event id" "whev 8p5j6qm6c4vkn965", "event type" "ticket updated", "api version" 2, "object" "event", "data" { "ticket" { "id" "6a9037eb ac47 4fd8 841f 81ea3da72e97", "title" "i require support", "is open" false, "object" "ticket", "created at" 1674742110, "updated at" 1674742995, "customer" { "id" "a38f68fb 23f8 409d 93d4 86386a0e6441", "name" "john", "email" "john\@tamio com" }, "teammate id" null, "replies" \[ { "id" "cdf04174 25ad 434a b7be 7f8b613f91e5", "text" "when is my product going to be been shipped", "is customer reply" true, "created at" 1674742110 }, { "id" "6eb89ace a01e 4f31 899c 1577fc82e7b0", "text" "hey there i need support", "is customer reply" true, "created at" 1674741746 } ], "domain id" "69a9049e 044f 4d55 8164 2200a0bbc8fd", "language" "en" }, "reply" { "id" "cdf04174 25ad 434a b7be 7f8b613f91e5", "text" "when is my product going to be been shipped", "is customer reply" true, "created at" 1674742110 } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } ticket resolved { "event id" "whev nemekzwc2xdyv4p", "event type" "ticket resolved", "api version" 2, "object" "event", "data" { "ticket" { "id" "6a9037eb ac47 4fd8 841f 81ea3da72e97", "title" "i require support", "is open" false, "object" "ticket", "created at" 1674742110, "updated at" 1674742995, "customer" { "id" "a38f68fb 23f8 409d 93d4 86386a0e6441", "name" "john", "email" "john\@tamio com" }, "teammate id" null, "replies" \[ { "id" "6eb89ace a01e 4f31 899c 1577fc82e7b0", "text" "hey there i need support", "is customer reply" true, "created at" 1674741746 } ], "domain id" "69a9049e 044f 4d55 8164 2200a0bbc8fd", "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } ticket assigned { "event id" "whev j7drnvp4s6pj4qv4", "event type" "ticket assigned", "api version" 2, "object" "event", "data" { "ticket" { "id" "b3f86095 a889 4fc5 a95d e3bfdb04b692", "title" "i require support", "is open" true, "object" "ticket", "created at" 1674741746, "updated at" 1674743158, "customer" { "id" "a38f68fb 23f8 409d 93d4 86386a0e6441", "name" "john", "email" "john\@tamio com" }, "teammate id" "2889d7a0 7748 47c3 8cc5 b69d53098131", "replies" \[ { "id" "6eb89ace a01e 4f31 899c 1577fc82e7b0", "text" "hey there i need support", "is customer reply" true, "created at" 1674741746 } ], "domain id" "69a9049e 044f 4d55 8164 2200a0bbc8fd", "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }