Ticketing Events (Whitelabel)

event description whitelabel ticket created triggers when a ticket is created whitelabel ticket updated triggers when a new reply has been added to a ticket by the client or the agent whitelabel ticket assigned triggers when a ticket gets reassigned to another agent whitelabel ticket resolved triggers when a ticket gets resolved by the client or the agent whitelabel ticket created { "event id" "whev o48n74r1vsv642vex", "event type" "whitelabel ticket created", "api version" 2, "object" "event", "data" { "ticket" { "id" "fbaddbf8 e290 4fa4 a3ed fbb4837dabe1", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671472527, "updated at" 1671472527, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "5a09992e 1e49 4dac a731 26af2aee10ae", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "39634217 9aa9 4a3c 8354 ef4bc2b9b08f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671472527, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } whitelabel ticket updated { "event id" "whev o49pxqxd3bv642zyk", "event type" "whitelabel ticket updated", "api version" 2, "object" "event", "data" { "ticket" { "id" "fbaddbf8 e290 4fa4 a3ed fbb4837dabe1", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671472527, "updated at" 1671474890, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "5a09992e 1e49 4dac a731 26af2aee10ae", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "39634217 9aa9 4a3c 8354 ef4bc2b9b08f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "335ec843 395a 422c aa61 2adef10ecf1a", "text" "your request is under investigation we will provide an update as soon as possible ", "is client reply" false, "created at" 1671474890, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" }, "reply" { "id" "335ec843 395a 422c aa61 2adef10ecf1a", "text" "your request is under investigation we will provide an update as soon as possible ", "is client reply" false, "created at" 1671474890, "assets" null } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } whitelabel ticket resolved { "event id" "whev ydxpy1n9whgqkxm3q", "event type" "whitelabel ticket resolved", "api version" 2, "object" "event", "data" { "ticket" { "id" "8dc1869d 0a0b 4c78 b40c 5b25bfa337eb", "title" "help with account", "is open" false, "object" "ticket", "created at" 1671462259, "updated at" 1671476296, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "e6618a50 c0b6 49e9 8565 7b42e2027392", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671462260, "assets" null }, { "id" "7dbc6406 3f5d 4c1e b3d6 88cbc464c8d7", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671462260, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" } whitelabel ticket assigned { "event id" "whev d8egm7pgoure9gz7g", "event type" "whitelabel ticket assigned", "api version" 2, "object" "event", "data" { "ticket" { "id" "46b1408f 190d 4ecc 8b65 302e4378497e", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671461220, "updated at" 1671477774, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" "b3a1e4db 8d71 4f2e 8c14 1038bab6e3ac", "replies" \[ { "id" "3f090668 bd89 4582 a91d 960d4bf87d48", "text" "help with account", "is client reply" false, "created at" 1671461220, "assets" null }, { "id" "4bb4e3b0 7ca7 415e 8a17 c07ddc29a87f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671461220, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }