Ticketing Events (Whitelabel)

232,610,100 false true left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type left unhandled content type { "event id" "whev o48n74r1vsv642vex", "event type" "whitelabel ticket created", "api version" 2, "object" "event", "data" { "ticket" { "id" "fbaddbf8 e290 4fa4 a3ed fbb4837dabe1", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671472527, "updated at" 1671472527, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "5a09992e 1e49 4dac a731 26af2aee10ae", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "39634217 9aa9 4a3c 8354 ef4bc2b9b08f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671472527, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }{ "event id" "whev o49pxqxd3bv642zyk", "event type" "whitelabel ticket updated", "api version" 2, "object" "event", "data" { "ticket" { "id" "fbaddbf8 e290 4fa4 a3ed fbb4837dabe1", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671472527, "updated at" 1671474890, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "5a09992e 1e49 4dac a731 26af2aee10ae", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "39634217 9aa9 4a3c 8354 ef4bc2b9b08f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671472527, "assets" null }, { "id" "335ec843 395a 422c aa61 2adef10ecf1a", "text" "your request is under investigation we will provide an update as soon as possible ", "is client reply" false, "created at" 1671474890, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" }, "reply" { "id" "335ec843 395a 422c aa61 2adef10ecf1a", "text" "your request is under investigation we will provide an update as soon as possible ", "is client reply" false, "created at" 1671474890, "assets" null } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }{ "event id" "whev ydxpy1n9whgqkxm3q", "event type" "whitelabel ticket resolved", "api version" 2, "object" "event", "data" { "ticket" { "id" "8dc1869d 0a0b 4c78 b40c 5b25bfa337eb", "title" "help with account", "is open" false, "object" "ticket", "created at" 1671462259, "updated at" 1671476296, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" null, "replies" \[ { "id" "e6618a50 c0b6 49e9 8565 7b42e2027392", "text" "the client is having issues with the billing settings ", "is client reply" false, "created at" 1671462260, "assets" null }, { "id" "7dbc6406 3f5d 4c1e b3d6 88cbc464c8d7", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671462260, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }{ "event id" "whev d8egm7pgoure9gz7g", "event type" "whitelabel ticket assigned", "api version" 2, "object" "event", "data" { "ticket" { "id" "46b1408f 190d 4ecc 8b65 302e4378497e", "title" "help with account", "is open" true, "object" "ticket", "created at" 1671461220, "updated at" 1671477774, "client" { "id" "3463a4ee 5eba 45cd 9ef9 3f3a0f64329e", "name" "james doe", "email" "client doe\@plugnpaid com" }, "teammate id" "b3a1e4db 8d71 4f2e 8c14 1038bab6e3ac", "replies" \[ { "id" "3f090668 bd89 4582 a91d 960d4bf87d48", "text" "help with account", "is client reply" false, "created at" 1671461220, "assets" null }, { "id" "4bb4e3b0 7ca7 415e 8a17 c07ddc29a87f", "text" "thanks for contacting our support an agent will be with you shortly ", "is client reply" false, "created at" 1671461220, "assets" null } ], "category" "general support", "subcategory" null, "language" "en" } }, "endpoint id" "9ab698f5 99de 4ff6 8bfc a7dcb973d177" }